IT Helpdesk Intern - Summer 2027

Job description

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<p><strong>Position Summary</strong></p>
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<p>Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments.  At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.</p>
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<p><strong>Primary Responsibilities</strong></p>
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<p>The intern will assist with the following tasks:</p>
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<li>Diagnose and troubleshoot common hardware and software issues</li>
<li>Leverage Copilot AI and automation solutions to enhance workflows</li>
<li>Build AI solutions</li>
<li>Document all incidents into ServiceNow (Ticketing System)</li>
<li>Configure and deploy Windows desktops, including assembly and disassembly</li>
<li>Plan, organize, and reconcile IT hardware assets in ServiceNow asset database</li>
<li>Manage, troubleshoot, and deploy mobile devices</li>
<li>Provide QA testing on major IT projects</li>
<li>Microsoft Teams Deployment</li>
<li>Desktop PC and VDI performance monitoring</li>
<li>Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)</li>
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<p><strong>Candidate Background and Qualifications</strong></p>
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<li>Student currently pursuing a bachelor’s degree</li>
<li>Minimum 3.0 GPA</li>
<li>Experience/coursework in AI preferred</li>
<li>Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)</li>
<li>Excellent written and oral communication skills</li>
<li>Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately</li>
<li>Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)</li>
<li>Excellent organizational and time management skills</li>
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<p>The salary for the position is expected to be from $30 per hour to $32 per hour. The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions. This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events.</p>
<p>Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30). </p>
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