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Outreach Specialist, CACP

aledade

Entry level Remote
Location
Remote, United States
Posted
2026-09-15
Source
lever
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Job description

The CACP Outreach Specialist is the first step in the patient journey and supports the Comprehensive Advance Care Planning (CACP) program through high-volume inbound and outbound outreach. The role primarily manages outbound scheduling and inbound inquiries; educates patients about CACP; addresses reluctance with empathy and professionalism; and schedules facilitation appointments. The specialist follows approved scripts, workflows, SOPs, job aids, privacy requirements, and quality standards while balancing patient-centered service with daily performance expectations.   We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.  Primary Duties

Patient Outreach

  • Conduct high-volume outbound calls to educate patients on Advance Care Planning (ACP) and successfully schedule appointments with Facilitators

  • Respond to inbound patient inquiries, resolve concerns, and manage referrals, worklists, and follow-ups

  • Manage digital patient communications (email and SMS) through multichannel systems to maintain engagement

  • Adhere to approved scripts, standard operating procedures (SOPs), and workflows; Achieve and maintain key performance metrics

  • Address patient concerns and overcome objections with empathy, active listening, and professionalism

  • Maintain HIPAA compliance and privacy standards while balancing patient-centered service with operational efficiency

    • Individual Responsibilities

  • Actively participate in team meetings, 1:1’s, coaching sessions, team communications, and required training assignments.

    • Other duties as assigned

    Minimum Qualifications

  • High School Diploma

  • At least 1 year of telephonic outreach, customer service, or tele-sales experience in a call center environment

  • Ability to comfortably navigate and adapt to telephony platforms, web applications, and CRM software

  • Strong active listening and verbal communication skills with an empathetic approach to managing patient calls

  • Ability to effectively manage repetitive patient conversations and/or patient objections

  • Strong written documentation skills with high attention to detail

  • Regular and predictable attendance

  • Ability to work core operating hours (8 AM – 8 PM EST or local time zone)

  • Access to a reliable high-speed internet connection (minimum 20 Mbps download, 20 Mbps upload, and ≤ 50 ms jitter)

    • Preferred Qualifications

  • Prior experience in healthcare, patient education, or remote call-center environments

  • Familiarity with advance care planning or end-of-life care discussions

  • Bilingual proficiency in English and Spanish

    • Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer

    • More jobs at aledade

    Listing collected from the employer’s public career site on 2026-10-23. Postings close without notice — the application page is authoritative.