Customer Service Representative – Moving Company

Job description

At Centillion Infotech, we pride ourselves on being at the forefront of technology, providing exceptional staff augmentation and outsourcing services that cater to the diverse needs of our clients. Our expertise spans across various advanced technologies, including Workday, Artificial Intelligence (AI) & Blockchain, Virtual Reality (VR), ServiceNow, and Cybersecurity. We are committed to delivering top-notch talent and innovative solutions that drive business success and operational excellence.

Location: New Jersey
Experience: 1+ year
Job Type: Full-Time

We are looking for a Customer Service Representative with at least 1 year of customer service experience, preferably within the moving, logistics, transportation, or service industry. The ideal candidate will handle customer inquiries, coordinate moving schedules, provide updates, resolve issues, and ensure a positive customer experience throughout the moving process.

Key Responsibilities:

• Respond to customer calls, emails, and inquiries professionally.
• Schedule and coordinate moving services, pickups, and deliveries.
• Communicate with customers regarding moving dates, pricing, services, and updates.
• Coordinate with drivers, movers, and internal operations teams.
• Handle customer concerns and resolve issues in a timely manner.
• Maintain accurate customer records, schedules, and service documentation.
• Follow up with customers to ensure satisfaction.
• Assist with quotes, estimates, invoices, and service-related questions.
• Provide excellent customer service throughout the entire moving process.

Requirements:

• 1+ year of customer service experience.
• Moving, logistics, transportation, or home-services experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to work effectively with customers, drivers, movers, and management.
• Must be authorized to work in the United States.

All your information will be kept confidential according to EEO guidelines.