Employer Health & Well-being System Specialist

Job description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors - our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Do you enjoy work that blends technology, customer interaction, and the opportunity to make a meaningful impact? As an Employer Health and Well-Being System Specialist, you’ll help bring employer well-being programs to life by configuring and managing portals, programs, communications, and reporting that support employees in building healthier habits. You’ll work closely with internal partners including Well-Being Consultants, Account Management teams, and vendors to service the client, troubleshoot issues, and ensure programs are delivered as expected. This could be a great fit if you’re someone who loves the details, is comfortable working with a variety of systems, and can confidently lead a customer conversation, all while being responsive, collaborative, and accountable for delivering a great experience.

Required:

• Associate degree or direct and applicable work experience.
• 2 years of experience working with a business program or application – e.g. configuration/administration/analysis, system testing/enhancements, troubleshooting issues, reporting, business process improvements, etc.
• Demonstrated experience working with complex workflows or operational business processes. Ability to understand how systems and processes work in order to capture and articulate changes.
• Strong written and verbal communication skills. Ability to provide clear, logical information and instructions to staff at all organizational levels, including external customers.
• Strong analytical and critical thinking skills, including the ability to effectively problem-solve and troubleshoot conceptual and technical issues.
• Attentive to details. Demonstrated commitment to accuracy, quality, timeliness, and process improvement while followingvdocumented policies and procedures.
• Ability to effectively consult, influence, and solicit cooperation and consensus. Must be able to understand the needs of others, ask meaningful questions, distill information, and develop actionable solutions.
• Proactive self-starter with effective time management skills and the ability to organize and prioritize projects or tasks. Flexible andvadaptable to change.
• Proficiency with Microsoft Office – e.g. Outlook, Excel, Word. Technical aptitude to learn new systems quickly.

a. Serve as the system administrator and subject matter expert for assigned well-being services programs. Responsible for system configuration, messaging, reporting, testing, and ongoing administration based on customer requirements and established platform standards.

b. Partner with Well-Being Consultants and employer group stakeholders to understand program goals, gather business requirements, and recommend portal configuration solutions that align with purchased services, established implementation standards, and operational capabilities.

c. Manage all reporting metrics for assigned employer groups and internal stakeholders based on agreed timelines. Produce, validate, and distribute program reporting in collaboration with Well-being Consultant.

d. Build and maintain relationships with internal consultants, member experience team, information technology, customer service and vendors to ensure efficient processing of data file transfers, issues resolution, and trouble shooting.

e. Represent Employer Consulting Team in company projects with impacts to systems and services we deliver.

f. Support the overall customer experience with the wellness portal and customer service line. This includes working with internal/external resources to research all inquiries, issues and complaints associated with well-being services and communicating resolution directly to the group and/or member. Ensure understanding of any impacts to system (STAR Table, myWellmark, CRM/Frontier) and impact on the customer experience.

g. Responsible for all aspects related to the group purchase process for assigned groups including internal group notification form tracking, vendor form completion and tracking, entry and quality assurance of group level data entered into internal systems for purposes of Employer Consulting program delivery and system integration.

h. Comply with regulatory standards, accreditation standards and internal guidelines; remain current and consistent with the standards pertinent to Wellmark. As needed, may support NCQA and accreditation efforts.

i. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.