Wholesale Chargeback Analyst

Job description

Name of Employer:  BCI Brands

Location: New York, NY (full time in office)

Our Company: Originally founded in 1975, BCI has continually evolved to become a leader in the women’s fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment.

Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women’s empowerment through fashion.

THE ROLE:

BCI Brands, a multi-brand apparel wholesaler based in New York, NY, is seeking a detail-oriented and results-driven AR Chargeback Analyst to join our team. This role is responsible for managing and disputing retailer chargebacks, ensuring compliance with vendor requirements, and supporting timely collections. The ideal candidate will bring at least two years of experience working with accounts receivable and chargebacks from major U.S. retailers, strong Excel skills, willingness to adapt to AI and advanced technologies, and a solid understanding of factoring and chargeback processes. As a key liaison between customers, internal teams, and external partners, the AR Chargeback Analyst will play a critical role in safeguarding revenue, improving compliance, and driving process efficiency.

Responsibilities:

• General familiarity with major USA retailer’s vendor compliance requirements
• Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.)
• Make recommendations for better adherence to customer compliance.
• Correspond with all customers regarding timely collections of receivables and chargebacks.
• Experience in negotiating and reviewing all chargebacks for repayment or credit.
• Review weekly status reports with management.
• Communicate internally (Customer Operations, Sales, Logistics) and directly with customers to resolve all open claims
• Work with 3PL’s and suppliers to ensure compliance of chargeback-related issues as well as the returns process.
• Process reconciliation, cash application, chargebacks, and write-offs with management approval.
• Research misapplied cash and unidentified payments by contacting customers
• Work with Factor on invoice dispute notifications (provide invoice copies, POD’s, etc. when needed).

Please note: This role requires prior experience managing chargebacks and deductions for major U.S. retailers such as Macy’s, Nordstrom, Kohl’s, Walmart, Amazon, Dillard’s, JCPenney, or similar national accounts.

Requirements

• Minimum 2 years of experience working with large retailers, accessing portals to obtain claim copies, dispute chargebacks, etc.
• Minimum 2 years of experience with factoring and chargebacks.
• Associate degree in Accounting, Finance, or any other business-related function preferred, but not required. (Working experience may be considered in lieu of degree.)
• Knowledge of Exenta, Simparel or BlueCherry ERP & Carixa deduction management system is a plus, but not required.
• Knowledge of Factoring process
• Willingness to embrace and leverage AI and advanced technologies.
• Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams.
• Strong Excel capabilities, including knowledge of X/VLOOKUP, Pivot Tables, etc., is a MUST.
• Experience working in retailer portals (preferably Amazon, Belk, Kohls, Nordstrom, Macy’s, Dillard’s, JCPenney and Walmart).
• Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
• Exceptional customer service skills.
• Good communication, organization, and analytical skills.
• Ability to adjust to changing priorities and workload while managing deadlines simultaneously.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

The annual salary range for this full-time role is dependent on experience between $75,000 - $85,000.

Benefits

• Health Benefits (Medical, Dental & Vision)
• Life Insurance
• Flexible Spending Account
• 401k Program
• Paid Time Off
• Robust Holiday Schedule
• Commuter Benefits
• Training & Development
• Growth Opportunities!

BCI is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.