Associate Technical Information Specialist

Job description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary 

Help employees access trusted technical information as part of the Technical Information Center (TIC). The TIC acquires, organizes, preserves, and publishes knowledge that supports engineering, research, innovation, compliance, and informed decisions across the enterprise.

As an Associate Technical Information Specialist, you’ll support document delivery, acquisitions, ready reference, cataloging, and internal repository publishing with accurate, reliable service. This entry-level role offers increasing responsibility as you build experience within the information professional career series. Limited travel is required.

What You Will Do (Job Duties)

1. Document Delivery & Interlibrary Loan

Coordinate timely delivery and interlibrary loans for articles, standards, reports, and conference materials outside library collections. Maintain partner library and supplier relationships, and track activity and metrics to improve fulfillment.

2. Acquisitions

Acquire print and electronic resources for user and program needs. Coordinate purchases and renewals with vendors, finance, and internal teams; track spending, support budgets, and assist library and procurement partners with pricing and license negotiations.

3. Ready Reference Services

Answer routine reference questions from engineers, researchers, and other users; identify relevant sources, documents, and services; and guide users on library resources.

4. Document Publishing

Publish technical documents following established workflows and standards, apply required metadata, templates, and document properties, and assist authors with publishing questions and submission tracking.

What You Will Have (Core Skills)

Degree Requirement: A four-year or advanced degree, preferably in library and information science or a related field, and prior library work experience.

Effective Communications: 
Communicate clearly through writing, presentations, active listening, and constructive feedback. Adapt language to your audience and recognize nonverbal cues. 
 
Accuracy & Attention to Detail: 
Process detailed information accurately while balancing speed and quality. Apply cross-checks and quality assurance standards, improve best practices, and encourage others to meet accuracy goals. 
 
Process Improvement: 
Map workflows, identify performance barriers, and apply process controls. Prioritize high-impact improvements and raise broader issues for organizational action. 
 
Library Administration: 
Support daily library operations, including administrative and service support, catalog updates, new materials, circulation, overdue items, renewals, and distribution lists. 
 
Library and Resource Center Management: 
Acquire, maintain, and share physical and electronic information. Maintain source and vendor records, support information delivery, review contractual, legal, and ethical access obligations, and document the rationale for major initiatives. 
 
Library Help Desk: 
Help users find information and use research tools. Resolve routine requests, conduct searches, provide in-person and virtual support, and document external-source and special-request costs. 

Top Candidates Will Have 

Technical & Digital Proficiency 

• Proficiency in Microsoft 365 (Outlook, Teams, Excel, and SharePoint) and Adobe Acrobat. Working knowledge of library systems, enterprise content management platforms, and web applications, with the ability to support and troubleshoot digital resources and databases. 

Data Awareness & Analytical Capability 

• Foundational ability to collect and interpret service data, identify trends, and use insights to improve decisions, workflows, and resource use. Familiarity with reporting tools, dashboards, or data visualization is preferred. 

AI, Automation & Digital Tools 

• Awareness of AI-enabled search, content processing, and workflow automation. Ability to apply digital tools to improve efficiency, accuracy, and service, with a willingness to learn new technologies. 

Information & Resource Management 

• Ability to organize and maintain physical and digital collections using established procedures. Working knowledge of metadata, indexing, and content organization to make information easy to find and use. 

Communication & Collaboration 

• Clear written and verbal communication, professional relationships with internal customers and colleagues, and a collaborative approach to shared goals. 

Customer Focus & Service Orientation 

• Commitment to understanding user needs and providing timely, accurate, high-quality information and support. 

Learning Agility & Adaptability 

• Ability to learn tools, systems, and processes quickly and adapt to changing technologies, workflows, and business priorities in a digital-first environment. 

Additional Information 

• This position is located in Mossville, IL 

• Relocation assistance is not available for this position 

• Visa sponsorship or ISE are not available. 

• This role will have less than 5% of required travel. 

• The role is onsite 5 days a week  

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.