Associate Vice Chancellor, Student Success Operations

Job description

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Transform the Student Experience Through Operational Excellence

At Dallas College, student success is more than a goal. It is reflected in how students experience the institution at every step of their educational journey.

Dallas College is seeking a strategic and innovative leader to serve as Associate Vice Chancellor, Student Success Operations.

This senior leadership opportunity is designed for an accomplished professional who can bring together people, processes, technology, data, and service delivery to strengthen the way students access and experience critical support services across the institution. 

Why This Role Matters

The Associate Vice Chancellor, Student Success Operations plays a critical role in shaping how students access and experience support services across one of the largest community college systems in Texas.

This leader will provide enterprise-wide leadership for student success operations, helping ensure that services, technology, processes, and resources work together as an integrated, student-centered ecosystem. The focus is clear: remove barriers, strengthen service delivery, improve organizational effectiveness, and create conditions that support student achievement. 

The Impact You'll Make

As a key member of the leadership team, you will have the opportunity to influence the student experience at scale through work that includes:

• Driving operational strategy that strengthens organizational effectiveness and improves student outcomes.
• Leading transformational process improvement focused on efficiency, accessibility, consistency, and service excellence.
• Advancing Student One Stop operations to create a more seamless experience across enrollment, financial aid, registration, records, business services, and student support.
• Using data and performance measures to guide decisions, assess effectiveness, and continuously improve the student experience.
• Strengthening teams and leadership capacity through professional development, continuous learning, leadership development, and succession planning.
• Advancing technology-enabled service delivery through process optimization, automation, self-service solutions, and digital tools.
• Creating greater consistency across Student Success through operational standards, knowledge management, service expectations, quality assurance, and continuous improvement. 

The Leadership Opportunity

Student-Centered Operational Excellence

Provide strategic leadership for an integrated Student Success operating environment where programs, services, technologies, policies, and resources work together to better serve students.

The role will lead large-scale operational improvement initiatives, establish service standards and performance measures, and strengthen coordination between centralized and campus-based Student Success functions.

Student One Stop & Service Delivery

Provide executive oversight for Student One Stop operations, with a focus on seamless delivery across enrollment, financial aid, registration, records, business services, and student support functions.

This includes strengthening the experience across in-person, virtual, phone, and digital channels while identifying opportunities to reduce administrative barriers and simplify student-facing processes. 

Innovation, Technology & Continuous Improvement

Help shape the future of Student Success operations through innovation, technology adoption, process redesign, and organizational excellence.

This leader will champion improvement approaches that include Lean, Six Sigma, design thinking, business process mapping, automation, workflow optimization, self-service solutions, performance dashboards, quality assurance, and data-informed decision-making. 

Developing People & Building Capacity

Build organizational capability by advancing professional development, onboarding, certification, continuous learning, leadership development, and succession planning across Student Success.

The role will help ensure advisors, success coaches, case managers, One Stop staff, and other student support professionals have the tools, knowledge, and development opportunities needed to deliver high-quality, student-centered service. 

Enterprise Partnership

Success in this position requires collaboration across a complex institution. The Associate Vice Chancellor will partner with leaders across Academic Affairs, Enrollment Management, Workforce Education, Institutional Effectiveness, Information Technology, Finance, campus leadership, Human Resources, Organizational Development, Legal Affairs, Compliance, and Internal Audit on initiatives affecting student outcomes and institutional effectiveness. 

What We're Looking For in a Leader

The successful candidate will bring a combination of strategic leadership and operational execution.

This opportunity is particularly well suited for a leader who can:

• Think strategically while translating vision into practical, sustainable operations.
• Lead complex, enterprise-wide initiatives in a highly matrixed environment.
• Use data, analytics, dashboards, assessment, and performance measures to drive decisions and accountability.
• Champion organizational transformation and meaningful process improvement.
• Build strong partnerships across functional and organizational boundaries.
• Develop people, strengthen teams, and build leadership capacity.
• Balance operational effectiveness with a commitment to student-centered service.
• Navigate a complex regulatory environment while maintaining strong operational controls and institutional accountability. 

Why You'll Be Excited About This Opportunity

This is an opportunity to:

• Lead transformational initiatives across a complex, multi-campus institution.
• Shape the future of student success operations through innovation, technology, process redesign, and organizational excellence.
• Partner with leaders across academic affairs, enrollment management, workforce education, institutional effectiveness, finance, information technology, and campus operations.
• Build systems and strategies that create meaningful, measurable impact for students and employees.
• Join an institution committed to data-informed decision-making, inclusive leadership, and continuous improvement. 

Ready to Make an Impact?

If you are an experienced higher education leader who is energized by student success, operational excellence, enterprise transformation, technology, process improvement, and building strong teams, this is an opportunity to help shape how students experience Dallas College.

Bring your strategic perspective, operational expertise, and commitment to student-centered service to a leadership role where the systems and experiences you help create can make a meaningful difference in how students navigate their educational journey.          

Position Summary

The Associate Vice Chancellor of Student Success Operations is a senior leader responsible for strategic planning, operational excellence, and enterprise-wide coordination of student success services across the institution. The Associate Vice Chancellor ensures that student success programs, services, technologies,
policies, and resources operate as an integrated, student-centered ecosystem. The role partners closely with academic affairs, enrollment management, workforce education, institutional effectiveness, information

technology, finance, and campus leadership to improve outcomes and remove barriers to student achievement.

Strategic Leadership & Operations

• Develop and implement a comprehensive Student Success Operations strategy aligned with institutional goals and student success priorities.
• Establish operational standards, service expectations, workflows, and performance measures across the Student Success division.
• Ensure seamless coordination among centralized and campus-based student success functions.
• Lead large-scale operational improvement initiatives that enhance student experience and improve organizational effectiveness.
• Implement continuous quality improvement processes and operational excellence frameworks across student-facing departments.
• Oversee assessment activities designed to evaluate program effectiveness, service quality, and student outcomes.
•  Provide executive oversight for Student Success knowledge management, establishing standards, governance, and processes to ensure operational guidance, SOPs, service playbooks, and knowledge resources remain accurate, consistent, and current across Student Success.

Student Success Systems & Technology

• Provide executive oversight for the institution's Student One Stop operations, ensuring seamless, integrated delivery of enrollment, financial aid, registration, records, business services, and student support functions.
• Establish service standards, operational metrics, and customer experience expectations across all One Stop channels, including in-person, virtual, phone, and digital service delivery.
• Lead efforts to simplify and streamline student-facing processes, reducing administrative barriers and improving student satisfaction.
• Monitor service-level performance, response times, resolution rates, and student feedback to drive continuous service enhancements.
• Partner with Enrollment Management, Financial Aid, Finance, and Information Technology teams to ensure coordinated and student-centered service delivery.

Professional Development and Training

• Develop and implement a comprehensive Student Success professional development strategy that supports employee growth, operational excellence, leadership development, and student-centered service.
• Establish onboarding, certification, and continuous learning programs for advisors, success coaches, case managers, One Stop staff, and student support professionals.
• Lead division-wide training initiatives focused on customer service excellence, technology adoption, compliance requirements, equity-minded practices, and student success strategies.
• Collaborate with Human Resources and Organizational Development partners to create leadership pipelines and succession planning strategies for Student Success personnel.

• Evaluate training effectiveness and workforce readiness through performance metrics, assessments, and continuous improvement processes

Compliance and Risk Management

• Ensure compliance with all applicable federal, state, accreditation, and institutional requirements related to student services operations.
• Provide oversight of regulatory requirements including FERPA, Title IV financial aid regulations, ADA accessibility requirements, Clery Act reporting responsibilities, student records management, and applicable Texas Higher Education Coordinating Board regulations.
• Establish operational controls, audit readiness practices, documentation standards, and monitoring processes to mitigate institutional risk.
• Partner with Legal Affairs, Compliance, Internal Audit, and Institutional Effectiveness to address compliance issues and implement corrective actions when necessary.
• Lead periodic operational reviews to ensure adherence to institutional policies, procedures, and service standards.

Process Improvement and Operational Excellence

• Lead enterprise-wide process improvement initiatives that increase efficiency, effectiveness, and student satisfaction across Student Success operations.
• Utilize Lean, Six Sigma, design thinking, business process mapping, and continuous improvement methodologies to redesign workflows and eliminate barriers to student success.
• Establish a culture of operational excellence through the use of performance dashboards, quality assurance reviews, service audits, and data-informed decision-making.
• Identify opportunities for automation, workflow optimization, self-service solutions, and technology enhancements that improve institutional effectiveness.
• Develop and monitor operational scorecards that measure service quality, productivity, efficiency, and student outcomes.
• Oversee division-wide quality assurance and continuous improvement programs to ensure consistency, scalability, and accountability across all Student Success functions.
• Lead process testing and improvement initiatives to optimize workflows and enhance adoption of digital tools and platforms.
• Build and sustain a centralized knowledge management framework to improve information access, consistency, and staff enablement.
• Perform other duties not listed as assigned.

Minimum and Preferred – Education, Experience, and/or Certifications

Required Qualifications for Role 

• Master’s degree required in Higher Education Administration, Student Affairs, Business Administration, Public Administration, Educational Leadership, or a closely related field as confirmed by official transcripts
• Eight (8) years of progressively responsible experience in higher education, student affairs, student success, enrollment services, institutional effectiveness, or related areas.
• Demonstrated experience leading large-scale operations and complex organizational initiatives.
• Experience managing budgets, personnel, strategic planning, and performance improvement initiatives.

• Proven success utilizing data and analytics to improve organizational and student outcome

Preferred Qualifications for Role 

• Earned doctorate in Higher Education, Educational Leadership, Public Administration, Business Administration, or a related discipline.
• Experience within a large multi-campus college or university system.
• Experience implementing student success technologies, CRM platforms, or case management systems.
• Experience leading operational excellence, process improvement, Lean, Six Sigma, or quality assurance initiatives.
• Demonstrated success improving student retention, completion, transfer, and equity outcomes.

Knowledge, Skills, and Abilities

• Strategic planning and operational leadership.
• Student success and student affairs best practices.
• Organizational effectiveness and process improvement methodologies.
• Data analytics, performance measurement, and dashboard utilization.
• Budget development and resource allocation.
• Change management and organizational transformation.
• Staff leadership, coaching, and talent development.
• Strong communication, collaboration, and stakeholder engagement skills.
• Ability to lead effectively in a highly matrixed and complex organizational environment
• Commitment to equity, access, belonging, and student-centered service excellence.

Competencies
Dallas College seeks to identify core and professional competencies for each role and level which helps define the level of expertise needed and desired to demonstrate success in the role. 

• Strategic Leadership & Vision
• Talent Development & Succession Planning
• Results Orientation & Accountability
• Change Leadership & Innovation
• Data-Driven Decision-Making
• Collaboration & Enterprise Influence
• Executive Communication & Presence
• Inclusive Leadership & Employee Engagement
• Operational Excellence & Resource Stewardship
• Strategic Judgment & Problem-Solving

Work Condition Environment / Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.

***Will be subject to a criminal background. Some positions may be subject to a fingerprint check. ***

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.#LI-MB1

Applications Deadline