Retail Store Associate

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

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Position Overview:

Responsibilities:

• Provide exceptional customer service by greeting team members and visitors, understanding their needs, and sharing product knowledge and recommendations
• Promote a positive shopping experience through friendly, professional interactions and suggestive selling techniques
• Process sales transactions accurately using the Point-of-Sale (POS) system
• Handle returns, refunds, exchanges, and other customer service requests in accordance with store procedures
• Process team member purchases, donation requests, gifts, and other internal merchandise orders
• Maintain accurate POS records by identifying, correcting, and documenting transaction or entry errors
• Stock, organize, and replenish merchandise to ensure products are available, properly displayed, and easy for customers to locate
• Receive and unpack shipments, verify quantities against packing documentation, and report discrepancies as needed
• Prepare merchandise for the sales floor, including labeling, merchandising, and maintaining visual presentation standards
• Monitor inventory levels and communicate replenishment needs to appropriate team members
• Provide feedback regarding merchandise trends, inventory concerns, product issues, and opportunities to improve store operations
• Maintain a clean, organized, and safe store environment, including sales floor, stockroom, fixtures, and displays
• Support store promotions, team member engagement initiatives, and special events as assigned
• Ordering items from DigiKey stock – i.e. batteries, flashlights, other electronics, etc to fill current offerings – look for other items DigiKey sells that would our team members may appreciate.
• Assist with data entry for donations, gifts, etc.
• Collaborate with team members and internal stakeholders to address customer questions, merchandise requests, and service-related concerns
• Follow established company policies, procedures, and safety guidelines while supporting daily store operations

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Community Relations and Events:

• Assist as needed in Community Relations and Events efforts, including implementing and carrying out Events and other programs for all company team members  
• Work outside of regularly scheduled hours as needed to support community or company-based events

Required Knowledge, Skills, and Experience:

• High school diploma or equivalent required.
• One (1) year of retail, customer service, hospitality, or related experience
• Basic understanding of retail sales and customer service practices
• Knowledge of point-of-sale (POS) systems and cash handling procedures
• Strong customer service and interpersonal skills
• Ability to accurately process transactions and maintain attention to detail
• Basic problem-solving skills and ability to address customer concerns professionally
• Ability to work independently and as part of a team
• Ability to learn product information and communicate features and benefits to customers​

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Tools/Systems/Software:

• Microsoft Office Suite
• SharePoint
• Point-of-Sale (POS) Systems
• Inventory Management Systems
• Canva or similar design platforms
• Merchandise and vendor management platforms

Physical Requirements:

• Spend most of the workday on your feet between locations, lifting, moving merchandise, and supporting team members
• Occasionally sits at a workstation operating computer device, including keyboard, mouse, label makers, and screen
• Regularly move throughout office, event, and retail environments
• Regularly lift, carry, stock, and move merchandise, supplies, event materials, and unpacking of inventory up to 35lbs
• Generally, perform repetitive motions involving hands, arms, and other parts of the body

Compensation:

The starting base pay rate for this position is:

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Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [email protected].

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