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Incident Command I

motorolasolutions

Junior On-site
Location
Allen, TX (TX139) · United States of America
Posted
2026-10-22
Source
workday
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Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department Overview

At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property and places, enabling the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and safer everywhere. Our Motorola Technical Support organization plays a vital role within this ecosystem, delivering mission-critical operational support and cross-functional incident leadership when our public safety and enterprise customers rely on us most.


Job Description

The Ecosystem Incident Commander is a cross-functional lead who drives rapid incident resolution, facilitates internal and external communications, and leads post-incident operational analysis. Operating across our integrated product ecosystem, this role bridges technical engineering teams and enterprise stakeholders to align priorities, foster accountability, and guide systemic improvements across our software and hardware solutions.

We believe that everything starts with our people. In this role, you will lead cross-functional response efforts during high-urgency situations, helping to ensure operational continuity for public safety agencies and critical enterprises who depend on our technology every day. Candidates possessing a Bachelor's degree or equivalent practical experience in technical support, incident management, or IT operations are encouraged to apply.



Key Responsibilities:


Incident Coordination & Rapid Resolution


Stakeholder Communications & Analysis


Continuous Improvement & Operational Accountability


Job Requirements:


Technical Expertise


Professional Experience


Preferred Qualifications


Target Base Salary Range: $75,000 - $85,000


Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


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Basic Requirements


Travel Requirements

Under 10%


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

Yes

Our U.S. Benefits include:


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

More jobs at motorolasolutions

Listing collected from the employer’s public career site on 2026-10-23. Postings close without notice — the application page is authoritative.