Product Builder, Merchant Portal

Job description

Product Builder, Merchant Portal 

North - Remote (US)

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:
The Product Builder, Merchant Portal is a hands-on, builder-first role. This person will be focused on defining, designing, and prototyping features for Payments Hub, North’s merchant portal covering Transactions, Reporting, Disputes, Online Ordering/Store, Business Management, and Integrations for all merchants in the North portfolio.

This role bridges product strategy and execution by rapidly validating concepts, creating precise technical specifications, and building proof-of-concept features in sandbox environments without waiting for traditional design or full engineering cycles. By pairing deep technical fundamentals and AI tools with direct merchant discovery, the Product Builder dramatically accelerates product velocity to keep North competitive in the evolving payment processing landscape.

What You’ll Do:

• Define, design, and build end-to-end proof-of-concept features, interactive prototypes, and technical sandboxes for desktop, iOS, Android, and hardware (terminals/kiosks).   
• Create technical specifications, wireframes, and schemas at a high level of technical depth including employee-based permission rulesets, table mapping mockups, and modifier customizations allowing engineering teams to execute without translation delays. 
• Author product evaluation criteria ("evals") prior to feature creation to systematically validate solutions and measure success.   
• Conduct direct user discovery with merchants and sales partners to build high user empathy, rapidly converting feedback into working solutions within hours.   
• Maintain awareness of competitor release cadences and point-of-sale innovations (e.g., drive-thru modes, dark mode UI, item grids, group ordering, barcode scanning, and hardware customizations) to ensure rapid feature delivery.   
• Leverage modern LLM APIs and AI coding agents to accelerate product discovery, code generation, and functional prototyping.

What We Need From You:

• Bachelor’s Degree (BA or BS) or equivalent experience
• 5+ years of experience as a Product Manager, Product Engineer, Product Analyst, or similar technical product roles. 
• 1-2 years of experience with AI tools. 
• Proven experience working with Agile software development teams.
• Strong proficiency with Jira and modern product management software.
• Product Owner Certification (CSPO, etc.) preferred.
• Payments or fintech industry experience is highly preferred.

Knowledge, Skills & Abilities: 

• Strong technical fundamentals with proficiency in SQL, JavaScript, and REST/web APIs.   
• Hands-on native or cross-platform iOS and Android mobile development experience.   
• Familiar with payment hardware ecosystems, including card readers, POS terminals, and kiosks.   
• High fluency with LLM APIs, prompt engineering, and AI-assisted coding agents.   
• Deep user empathy combined with a strong bias for action and tangible proof over slides/presentations.   

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Salary Range: $104,000-$145,000, 5% annual bonus 

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com