NCC Help Desk - NISSC - CMSFS

Job description

Position Title: NCC Help Desk

Location: Cheyenne Mountain Space Force Station, Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Secret

Shift: Shift work is required to support 24×7 operations.  It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule.

Travel Required: Up to 10% of the time

The NORAD Operations Division, as the prime contractor supporting the 21 Communication Squadron (CS) on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II), provides: 

• Supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
  • Cheyenne Mountain Space Force Station (CMSFS), Colorado
  • Peterson Space Force Base (PSFB), Colorado

Description of Duties:

The NCC Help Desk supports the 21 CS on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Troubleshoot and resolve supported systems in response to trouble tickets. The supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cables and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipment. The software consists primarily of Windows 10, and other MS Office products such as Outlook, Adobe applications, and other Government approved software.  Additional support items can include CMSFS’ marquee, computer imaging servers, communication closet/rack management, software license management, and other required duties/task.
• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
• Answer user network resource application questions and resolve associated problems.
• Provide resolutions to general classified and unclassified network and Personal Computer (PC) problems.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Elevate troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.
• Coordinate and participate in installation and renovation projects.
• Report on job status to the CSG leaders.
• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.
• Prepare status reports and trouble ticket metrics.
• Be willing to work flexible shifts and days as required.  Assigned schedules will normally be one of the following three shifts.
  • 12-hour day shift (0600-1800), including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
  • 12-hour night shift (1800-0600), 3/3/4/4, including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
  • 8-hour day shift (0700-1530), Monday - Friday.

This position is expected to pay $68,000-$70,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado

*Shift work is required to support 24×7 operations.  It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule*

Resumes, in month and year format, must be submitted with application in order to be considered for the position.  The selected candidate may be assigned as one of our teammate companies.

Basic Requirements:

• Must have DoD IAT Level II or higher or SEC+
• Must have an active Secret Clearance.
• Must have 1 year of direct experience.
• Must have 2 years of work history.
• Must be able to diagnose network and client issues, troubleshoot connectivity, and perform routine maintenance tasks.
• Must demonstrate the ability to perform desktop, laptop, and printer maintenance tasks.
• Must be capable of supporting the CMSFS 24x7x365 environment independently as they may work alone.

Desired Requirements:

• Experience with USAF networks, PCs, and associated hardware and software is a significant plus.
• Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software is a plus.
• Trouble ticket system experience and skills (e.g. in Remedy or a similar product).

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.