Room Attendant - Executive & Admin

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY

The Extra Room Attendant is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds.  Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls, bathrooms and delivering any other needs of the guest.    

PRIMARY RESPONSIBILITIES

• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Turn down rooms according to assignment sheet priority, update assignment sheet during shift and or upon request
• Service first any late departure rooms or any rooms as per requested.
• Promptly answer the designated pager device.
• Refresh guest rooms, including turning down bed, emptying trash, refreshing ice bucket and glasses, linen/towels, cleaning bathroom, replacing amenities, adjusting drapes, and lighting, and placing bathrobes and slippers, according to turndown sequence.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
•  Promptly answer the designated pager device.
• Strip rooms
• High dust including vents
• Make sofabed / rollaway bed / crip in stayover rooms – RA, upon request HSMN
• Stock/ replenish complimentary water for guests
• Self-inspect rooms
• Place HotSos order for any damaged, broken, and non-functioning items 
• Service first any rooms as per requested or directed by the Floor Manager and Office coordinator.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Clean rooms according to full room cleaning sequence, when required. 
• Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
• Deep clean guest rooms according to schedule. 
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage, 
• Deliver and remove cribs and rollaway beds. 
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Knowledgeable of housekeeping etiquettes per SOPs.
• Clean and replenish Lavazza coffee machines in guest rooms.
• Remove and replace dirty glasses from the rooms as needs.
• Use correct cleaning chemicals and microfibers clothing for designated surfaces according to company standards.
• Inform your manager and log immediately of any lost property items found.
• Understand the DND, late service and refuse service procedures and Reported to the Floor Manager and Office coordinator.
• Report immediately any damages or maintenance issues.
• Liaise with the houseman regarding what linen and equipment is needed in the pantry.
• Bring reject or abused linen to the attention of the floor manager.
• Report any guest request of preferences to the Floor Manager.
• Check just before end of your shift if any rooms request services.
• Maintain cart cleanliness at all times
• Maintain and clean housekeeping closets before finishing your shift.
• Maintain positive and professional communication with all staff. 
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Take initiative and offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand. 
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests and Reported to your Floor Manager or office coordinator.
• Maintain confidentiality of guest, employee, and company information. 

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Secondary school degree preferred and/or previous work experience in service for at least 1 year.

SKILLS

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred. 

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

ADDITIONAL REQUIREMENTS

• Understanding of lifestyle hotel products and guest services.
• Ability to work evenings, weekends, and holidays, as needed.

Pay Range: