Crash Records Data Entry Associate

Job description

The work we do matters!

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Job Description:

JOB DUTIES

• Enter information from vehicle crash reports accurately and efficiently into the department's database.
• Retrieve and review data from the database as requested.
• Verify information for accuracy, completeness, and consistency.
• Work with internal/external teams to gather and clarify information needed for data entry and retrieval.
• Perform limited inbound telephone duties, including answering questions and providing requested information or documentation.
• Provide limited in-person customer service by assisting visitors, answering questions, and providing requested documentation.
• Maintain confidentiality and accuracy when handling crash report information and other department records.
• Use Microsoft Office applications and other department systems to complete daily work assignments.
• Perform routine administrative and clerical duties related to data entry and record maintenance.
• Complete other duties as assigned.

Requirements / Qualifications:

Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.

Preferred Qualifications:

• Experience with accounting or bookkeeping.
• Experience providing training or assisting with employee training.
• Familiarity with NDOT's accounting system.
• Previous experience working with databases, records management, or data entry.
• Experience working with detailed or technical information.
  

Other: 

• Must be available to work during the department's normal business hours of 8:00 a.m. to 5:00 p.m.
• Maintain consistent attendance and work the assigned schedule.
• Position may require occasional flexibility based on workload or department needs.

Must have a valid driver’s license or the ability to provide independent, authorized transportation.

KNOWLEDGE / SKILLS / ABILITIES

• Knowledge of: Practices and procedures pertinent to office/clerical support operations; methods of filing, record keeping, bookkeeping, and mailing; computer operations, standard software, and hardware applications; the purpose and activities of the employing agency; the work unit policies and guidelines pertinent to office/clerical support operations; functions and specialized terminology associated with the work unit and agency; grammar, spelling, capitalization, and punctuation to recognize and correct errors; procedures of manual and electronic file maintenance, record keeping, and mail distribution.

• Ability to: Record/sort and file/retrieve records/documents established indexing/filing systems; identify similarities and differences between two or more sets of data; problem solve; communicate in person, by telephone or email; communicate effectively with work unit supervisors, co-workers, other agency employees, and customers or visitors to exchange information; understand and apply instructions; determine course of action to correct inaccurate or incomplete records/documents; file and record information using numerical, alphabetical, and other records keeping systems; maintain confidentiality of materials processed; operate standard office equipment; learn and explain agency office/clerical support operations, policies and guidelines; select and apply established office/clerical support policies, standards, and procedures.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.