Operations Associate - Business Control Office

Job description

Brief Overview of Position

The Business Control Office (BCO) within Texas Capital Bank’s 1LOD is responsible for delivering a consistent approach to business operations, strengthening the company’s risk and control infrastructure, and providing effective enterprise services. The analyst will work closely with stakeholders across Operations, Credit, Commercial Banking, Finance, Technology, Audit, Compliance, Enterprise Risk Management, and Legal to ensure robust risk management practices across the organization.

We are seeking an Operations Associate to join the BCO group. This role will work with a team of 4–6 professionals and oversee the execution of operational risk and control activities, including the Risk and Controls Self-Assessment (RCSA) program, and support Issues and Complaints Management. The ideal candidate will be a proactive individual contributor with strong organizational, communication, and collaboration skills, capable of working independently in a fast-paced environment.

Responsibilities

• Oversee completion and maintenance of Risk and Controls Self Assessments (RCSAs) across enterprise operations.
• Support Line of Business (LOB) teams in assessing operational risks and performing control rationalization activities. Guide assessment of control environment and determining effective risk mitigation or identification of gaps.
• Facilitate workshops and collaborate with internal stakeholders including 2LOD, Audit, Compliance, and Enterprise Risk Management.
• Maintain risk and control data within source systems to ensure accuracy and compliance.
• Review policies and procedures to document process maps, risks, and controls, KPIs/KRIs, and/or guide analysts in this activity.
• Identify, assess, and document risks and controls as part of change management activities, ensuring alignment with enterprise standards for project and technology releases, issue remediation, audit findings, and new product or service implementations.
• Conduct / oversee meetings with clear objectives, outcomes, and follow-up items.
• Document and maintain the company-wide risk and controls framework.
• Prepare presentations and reporting for senior leadership.
• Assist with Issues and Complaint Management Program -helping with issue documentation and resolution.
• Communicate findings and recommendations to stakeholders.
• Execute tasks assigned by leadership and contribute to team objectives.

Qualifications

• 3+ years of prior experience with RCSAs and Enterprise Risk in a banking environment, preferably with business process maps experience.
• Bachelor’s degree, or equivalent work experience/certification.
• Experience identifying risks and controls in processes and performing/guiding risk and control self-assessments and other risk management activities.
• Strong understanding of banking operational risk techniques and financial institution processes.
• Ability to work independently and manage competing priorities effectively.
• Proven ability to solve problems and implement sustainable solutions in a financial institution.
• Excellent verbal and written communication skills.
• Strong facilitation, organization, and influencing skills.
• Extreme attention to detail and ability to understand risk interdependencies.
• Strong MS Excel and MS PowerPoint knowledge is required.

Additional Requirements/Skills

• Business Acumen: Understanding of banking operations and regulatory environment.
• Communication & Presentation: Ability to influence and present actionable insights to leadership.
• Collaboration: Strong interpersonal and relationship-building skills. Ability to build and maintain positive working relationships with line of business partners, relationship associates, and all levels of management.
• Analytical Thinking: Ability to synthesize data, identify root causes, and develop solutions. Ability to perform independent analysis and interpretation of incoming research requests.
• Time Management: Ability to multitask and prioritize in a high-volume work environment in a fast-paced deadline driven environment, with attention to detail.
• Implementation: Skilled in writing action plans, procedures, and managing change.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy. Texas Capital is an Equal Opportunity Employer. 

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.