Emergency Services Associate-2

Job description

Job Description:

TTI Consumer Power Tools, Inc. has an opening in its Anderson, SC office for a Emergency Services Officer II that will implement daily security policies and procedures while insuring all TTi assets are protected to the best of their abilities. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

Emergency Services Officer II is a mid-level senior security professional who serves as a standard-bearer for operational excellence, professionalism, and leadership. This role builds upon the foundational responsibilities of Emergency Services Officer I by adding advanced situational awareness, mentoring responsibilities, and enhanced incident response capabilities.

Emergency Services Officer II team members lead by example, model a One Team mindset, and demonstrate Total Ownership of safety and security outcomes. They support peers, mentor new officers, ensure smooth shift transitions, and provide consistent, high-quality security coverage across multiple posts. Officers in this role are trusted to respond effectively to elevated incidents, support shift operations, and contribute to continuous improvement initiatives.

Key Responsibilities

Core Responsibilities (Level 1)

Emergency Services Officer II team members are expected to perform all Emergency Services Officer I duties with consistency and professionalism, including:

• Monitor and control access at designated entry and exit points for employees, visitors, and vendors in accordance with established procedures.
• Verify credentials, enforce visitor management protocols, and maintain accurate access and visitor records.
• Maintain vigilance over assigned posts, alarm systems, and access control platforms.
• Identify, report, and assist in mitigating safety hazards and security concerns promptly.
• Utilize security technologies and systems, including Omnigo, ExacqVision, alarm monitoring systems, and Lenel access control.
• Monitor fire alarm panels and respond in accordance with emergency and life-safety protocols.
• Conduct routine patrols and demonstrate strong familiarity with buildings, grounds, and campus layouts.
• Prepare clear, accurate, and objective incident and activity reports.
• Take immediate and appropriate action to address unsafe, suspicious, or high-risk situations.
• Communicate effectively via radio and other communication systems using established protocols.
• Provide professional, courteous assistance to employees, visitors, and vendors.
• Calmly and professionally de-escalate disputes or disruptive behavior.
• Participate in required safety, compliance, and skills-based training, including SLED Basics and Fire Extinguisher Training.

Advanced Responsibilities (Level 2)

In addition to all Level 1 responsibilities, Emergency Services Officer II team members are expected to:

• Perform duties with advanced proficiency, sound judgment, and heightened situational awareness.
• Serve as a mentor and on-the-job trainer for new and developing officers, guiding posts, procedures, systems, and professional conduct.
• Respond to medical emergencies and security-related incidents in accordance with training, certification, and established protocols.
• Support shift operations by reinforcing adherence to standard operating procedures and performance expectations.
• Maintain real-time awareness of shift activities and provide coaching or corrective guidance as needed.
• Conduct and document shift pass-down briefings and end-of-shift summaries to ensure operational continuity and accountability.
• Serve as a subject-matter resource for multiple posts and demonstrate readiness to cover posts as operational needs require.
• Maintain a professional appearance, consistent uniform standards, and exemplary conduct at all times.
• Support leadership during minor incidents, operational disruptions, special assignments, and exercises.
• Participate in ongoing training, skill development, and process improvement initiatives that promote innovation and operational excellence.
• Demonstrate reliability through consistent attendance and professional conduct aligned with organizational standards.
• Other duties as assigned.

Required Qualifications

• All qualifications required for Emergency Services Officer I.
• Minimum of two (2) years of continuous service with TTI Security.
• Emergency Medical Responder (EMR) certification.
• Current CPR, First Aid, and AED certification.
• Forklift certification, as required for assigned posts.
• Completion of all required and assigned training.

Knowledge, Skills, and Abilities

• Ability to remain calm, composed, and decisive under pressure.
• Strong initiative, flexibility, and ownership of responsibilities.
• Demonstrated leadership presence with clear, effective, and candid communication skills.
• Familiarity with multiple posts and willingness to cross-train as operational needs require.
• Consistent demonstration of professionalism, reliability, and account

Note *** The physical and weight-lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Internal Qualifications
•    No final warnings
•    Less than 6 attendance points
•    Efficiency and Quality goals met for the previous 3 months.
•    Must be in current role for 6+ months.
•    Must meet all job description requirements.