IT Service Desk Technician I

Job description

*** Please note that this position is HYBRID, requiring this person to work onsite at our Cottonwood Heights corporate office in Salt Lake City, UT three days a week ***

We're currently hiring for a Help Desk Technician I for our corporate offices in Salt Lake City, UT.  In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment. 

Essential Duties and Responsibilities: 

• Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.

• Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.

• Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.

• Communicate effectively and concisely, both verbally and in writing.

• Identify and escalate issues requiring urgent attention or a higher level of knowledge.

• Identify common issues and report those issues to management.

• Ability to work in a team environment.

• Follow Help Desk practices and procedures.

Education and/or Experience: 

• High School Diploma or GED with one year or more of Help Desk experience; or equivalent education

• A+ Certification is preferred

• Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite

• Demonstrated interpersonal skills and openness to new technologies

• Excellent analytical, interpersonal as well as verbal and written communication skills

• Ability to thrive in a fast paced, decentralized work environment

We pride ourselves on hiring top talent and provide the following benefits and more: 

• Well defined career paths

• Qualify for Medical, Dental, and Vision benefits on Day 1

• Health Savings Account (HSA) or Flexible Spending (FSA)

• Company paid Life, AD&D, and  Short & Long Term Disability

• 401K with company match after 90 days of service

• Holiday pay and paid time off

• Extensive Wellness Program and various Employee Discount Programs

• Personal Health Advocate

• Free soda, coffee, and drinks all day every day and much more!

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.