NSC Recruiter - Contact Center

Job description

If you are an external candidate, you MUST live in the SLC, Utah area or be willing to relocate. This position will be a "Hybrid" setting - 2 days At-Home/3days In-Office after successful completion of a probationary period.

Internal Field applicants must have a minimum of 2 years experience as a DTL. You MUST live in the SLC, Utah area or be willing to relocate. This position will be a "Hybrid" setting - 2 days At-Home/3days In-Office after successful completion of a probationary period.

 
This position may be "Remote" - 5 days At-Home if you have been employed with the NSC at Extra Space for 1 year and do not reside within the SLC, Utah area.

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We are currently hiring for a Recruiter at our corporate offices located in Salt Lake City, Utah. In this extremely high-volume recruiting role, we are looking for someone that is highly customer-focused and very responsive. In this role, you will partner with our contact center leadership team. You will be responsible for posting job ads on our career site, manage several requisitions, source/screen talent in order to build a pipeline of qualified candidates for review, conduct interviews, extend offers, initiate background checks, onboard, and coordinate the hiring process with your hiring managers.

Essential Duties and Responsibilities: 

• Maintain a high volume of requisitions/job ads, applicants, interviews & offers simultaneously to meet time-sensitive hiring goals based on business needs.
• Assess & evaluate candidates for sales aptitude, communication skills, customer service orientation, motivation, and ability to handle objections while clearly communicating job expectations, performance requirements and compensation structure.
• Maintain an active pipeline of qualified candidates to meet current and forecasted hiring needs.
• Use proven methodologies and proactive internet social networking & sourcing tools.
• Implement new processes as needed in partnership with the Recruiting Manager and work closely with the recruiting team to maintain and develop best practices. 
• Generate and create reports as needed and regularly evaluate hiring metrics and processes to ensure maximum efficiency and the optimal candidate experience.
• Educate, influence and build hiring managers’ competency for using the ATS, assessing talent, and provide coaching as needed. 
• Utilize established communication strategies to ensure appropriate flow of information as needed (candidates, hiring managers, internal HR).
• Cultivate partnerships to ensure time-to-fill metrics are achieved short-term & longer-term relationships are built.
• Support efforts regarding off-site recruiting activities including participation in job fairs, conferences & professional organizations as needed.  

Education and/or Experience: 

• 3+ years previous experience in recruiting/talent acquisition preferred in contact center or high volume sales. 
• Bachelor’s degree preferred. 
• Must possess strong business acumen, with a track record of delivering results in a growth-oriented business environment.
• Must be proficient with Microsoft Office (Excel), HRIS, Applicant Tracking Systems (Workday a plus), & automated recruiting tools and reporting mechanisms.
• Excellent project and time management skills with the ability to multi-task and prioritize workload.
• Proactively identify areas for improvement.
• Full knowledge and understanding of employment law & practices.
• Excellent verbal & written communication skills.
• Experience with direct & innovative recruiting methods, including sourcing strategies such as cold calling, leveraging competitive intelligence & resources, networking, data mining internet tools, web sites (including social networking sites).
• Demonstrated success in executing on recruiting and employment program strategies, policies & programs; extensive knowledge of direct, indirect, & creative sourcing methods and building passive candidate pools.
• Experience using metrics to drive results.
• Prefer a candidate with experience working with behavioral-based interviewing techniques.
• Continuous improvement mindset; must remain aware of current contact center needs & look for ways to apply best practices.
• Ability to influence & interact successfully with all levels of the organization.
• Creative problem solver and team player who thrives in a collaborative, multi-cultural environment.

Work Environment & Physical Requirements
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

We pride ourselves on hiring top talent and provide you the following benefits and more:

• Well defined career paths
• Qualify for Medical, Dental, and Vision benefits on Day 1
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company paid Life, AD&D, and Short & Long Term Disability
• 401K with company match after 90 days of service
• Holiday pay and paid time off
• Extensive Wellness Program and various Employee Discount Programs
• Personal Health Advocate
• Free soda, coffee, and drinks all day when in office every day and much, much more!

Disclaimer
The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.