Inside Sales Representative

Job description

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Inside Sales Representative is primarily responsible for managing customer relationships and supporting commercial transactions while ensuring exceptional customer service and accurate order processing.

Why Join Us? 

• Health Benefits effective day one (Health, Dental, Vision)
• Holiday pay effective day one
• Vacation and Personal Time Off (prorated & accrued)
• Tuition Reimbursement
• Employee Discount Program
• Six Sigma & Lean Training
• Learning & Development Training

Essential Duties & Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.
• Verify pricing and order terms using established pricing guidelines and published pricing sheets.
• Prepare and distribute Sales Order Acknowledgements and other required customer documentation.
• Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and escalate critical customer concerns.
• Process customer credits and complaints in accordance with company policies and procedures.
• Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.
• Develop product knowledge to provide accurate quotations and support customer inquiries.
• Serve as a backup for other Inside Sales team members as needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.
• Ensure compliance with ISO Quality System procedures.
• Perform other duties as assigned.

Education & Experience

• High School Diploma or GED required.
• 0-2 years of sales, customer service, or related experience preferred.
• Demonstrated ability to build and maintain strong customer relationships.

Knowledge, Skills & Abilities

• Excellent customer service and telephone communication skills.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.
• Excellent organizational skills with the ability to manage multiple priorities and time-sensitive tasks.
• Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
• Advanced Excel skills with the ability to develop, maintain, merge, and analyze spreadsheets and data.
• Strong attention to detail and problem-solving abilities.
• Team-oriented with the ability to collaborate effectively across departments.

Working Conditions & Physical Requirements

• Ability to work in a primarily sedentary environment, including extended periods of sitting, computer use, and repetitive motions.
• Ability to occasionally lift and move materials weighing up to 25 pounds.
• Ability to work collaboratively with manufacturing personnel in a production environment that may be noisy.
• Ability to follow safety requirements and wear appropriate PPE when required.

Marmon Industrial is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Salary Range: $60,000.00-$70,000.00

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.